Author Archive

Richard McKenzie-Small et al

Shaping your AI future: Ten critical points to consider Organisations know that they risk being left behind if they fail to embrace AI and automation. But decisions around what, when, how and with whom are difficult to make and far-reaching in impact. In this article we outline ten critical points to consider ahead of implementing […]

Will you be in control of your change programme? Before starting a change programme it is important to put in place the right measures such that, once ground is broken, the leadership team and sponsors have accurate, unambiguous and broadly-based indicators of progress. In this article we share insights to help your organisation establish true [...]
From Vision to Value:  – the critical skills every leader must mobilise to get effective change done. Both the breadth and depth of capability and capacity required to deliver major change are often underestimated. Enthusiasm and hard work are important, but they alone rarely deliver what is demanded. Whether you upskill your existing team, recruit [...]

Many organisations, particularly in the Financial Services sector, rely on legacy technology. Moving to new technology promises a step change in efficiency, customer and colleague experience. But the transformation demands significant resource and an understanding of the array of change challenges right across the business beyond those associated with the new technology itself. In this […]

We were absolutely thrilled to find out we’d been awarded ‘Leading Consultancy’ status in two categories by the Financial Times. This award is particularly special because it is driven entirely by the votes of clients, ex-clients and fellow change professionals. The categories – ‘Organisation & Change’ and ‘People & Performance’ – reflect our core proposition […]

We’re proud to share the news that Ecovadis has rated us ‘Silver’ for our sustainability position for the 12 months ending November 2024. This means that – of all the thousands of organisations they audit globally – Partners in Change sits in the Top 15%! The Ecovadis rating process is demanding; they review our stance […]

Organisations know that they risk being left behind if they fail to embrace AI and automation. But decisions are difficult to make and far-reaching in impact. In a marketplace dominated by hype and obfuscation, identifying the best path forward is challenging. Factor in the bewildering pace of AI innovation and it can be tempting to […]

aTOM – a new approach to building a better operating model. An effective operating model is a vital component in the smooth and profitable running of any organisation. All organisations have them (whether informal or fully documented) but, over time, they are inclined to slowly drift ‘off track’, reducing efficiency and negatively impacting the day […]

Across three decades of my involvement in customer projects, I have developed some reliable rules-of-thumb for what is likely to succeed, what is going to be harder than it needs to be and what is doomed to fail. Frustratingly, hundreds, if not thousands of important marketing, sales, service, field service and other digital initiatives kick-off […]

The pace, potential benefits and disruptive nature of technological change means that organisations must always be open to transformation if they are to compete with challengers and the rapidly changing expectations of their customers. But every transformation eats time, human resources and money and not every transformation succeeds. So what steps can you take ahead […]