Led a team digitally transforming the tracking and reporting of the customer experience for a major airline, from journey mapping through to launch
Led a team to improve the customer focus in a large UK mutual. Including design, roll-out and training of a central customer Insight Dashboard
When leading change or transformation, at any level, it’s important to have belief. Belief in the endeavour as a whole, and belief in the team’s ability to deliver their part of the big picture, are vital components of a successful outcome. Having worked on multiple change and transformation programmes over twenty or more years I remain […]
It is fair to say we all owe a great debt to the brilliant work that has driven the development of the various vaccines that have emerged around the world in the past few weeks. Each of the three widely reported western programmes seems to have achieved their desired outcomes in 10-20% of the time […]
Workplace bullying is currently a hot topic with events in the UK Home Office under the spotlight, but this is just the latest of many alleged transgressions by individuals and organisations to hit the headlines. For all those charged with leading change, it is a pertinent topic. Change leadership often requires people to be persuaded […]
As I’m writing this article, the sun is low in the sky and we’re about to embark on at least another month in lockdown. It would be easy to be gloomy about the coming weeks but, in the spirit of continuous improvement, I thought it worthwhile to share the pooled wisdom of my colleagues on […]
None of us have ever known a period like this. At a time when the UK economy shrank by more than 20% in one month every individual and every organisation is having to grapple with what the future might be and what they want their place in that future to be.
Continuing PiC’s series of articles and items reflecting on the challenges of leading through disruptive change, this one summarises some of the communication challenges, and above all the certainty that you will not be able to please everyone. We summarise that four key outcomes are desireable from leaders’ communications: the importance of establishing authority and […]
info@picconsulting.co.uk
2nd Floor, Lees Street, Lowry Mill,
Manchester, M27 6DB
0161 913 2213
info@picconsulting.co.uk
2nd Floor, Lees Street, Lowry Mill,
Manchester, M27 6DB
0161 913 2213
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