Orchestrated Europe’s largest retail ERP programme, supporting Programme Director with mobilisation, governance, delivery control and the relationships with key stakeholders.
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Led rapid review of partner management. Identifies issues, worked with stakeholders to agree necessary capabilities uplifts to improve value from delivery partners.
Led the redesign of Waste-Water field operations, enabling >25% improvement in performance efficiency and significant uplift in service.
Accelerated execution of strategy by re-assessing pilots, identifying lessons and consequent improvements for roll-out. Enabled significant improvement on return on investment
Led delivery of global Digital Transformation Programme. Using digital and data analytical tools, increased IT delivery efficiency and effectiveness, and streamlined sourcing.
Led design of digital services, now accessed annually by over 1.5million people, as part of UK Government Digital Services ‘Exemplar’ Digital Delivery Programme.
Supported Digital Transformation of a Global Bank’s Open Banking programme, providing full PMO Services and ensuring regulatory compliance.
Re-planned and led the delivery of a PSD2 (Payment Services Directive) regulatory programme, making strong use of Agile techniques throughout.
Led delivery of new mortgage platform for one of UK’s biggest Building Societies, re-engineering interfaces that allowed brokers to connect through reusable digital interface.
Led global Digital Transformation using digital and data analytics, creating value through operations design, IT delivery efficiency, effectiveness and the streamlining of sourcing.
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