Helping Medivet transform EX and CX
Whilst many Steering Groups work really well, there are a few misunderstandings that can get in the way:
- A Steering Group is a communications forum:
No it isn’t. It’s purpose is to make decisions that help to move the programme forward - Steering Groups are monthly and last 2 hours:
They might be, but let the needs of the programme dictate the schedule - The more attendees the better:
Never. Go for the minimum attendees you need to make the decisions on the agenda - Lots of large decks of slides are needed:
No, they won’t be read. Only present the information that is needed, and present it clearly - The Programme Manager should be challenged hard:
Sometimes; but support is also needed – this is collaboration, not a trial.